Shipping Policy

Last Updated: [01/06/2026]

Thank you for shopping with MAHAMAYI. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping methods, delivery times, and more.

Order Processing

All orders are processed within 1–3 Business Days after payment has been successfully received.

Orders are processed during normal business days, excluding weekends and public holidays.

Please note:

Orders placed after business hours may be processed on the next business day.
During peak seasons, holidays, or promotional periods, processing times may be longer than usual.
Customers will receive an order confirmation email once the order has been successfully placed.

Shipping Methods

We offer the following shipping options:

Standard Shipping

Estimated delivery: 5-10 BUSINESS DAYS

Express Shipping

Estimated delivery: 2-5 BUSINESS DAYS

Premium or Priority Shipping (if available)

Estimated delivery: 1-3 BUSINESS DAYS

Available shipping options and delivery estimates will be displayed during checkout.

Shipping Costs

Shipping costs are calculated based on factors such as:

Delivery location
Order size and weight
Selected shipping method

Shipping charges will be displayed at checkout before payment is completed.

Examples:

Free Shipping on orders over: $75 AUD OR $100 AUD

We reserve the right to update shipping rates at any time.

Delivery Timeframes

Estimated delivery times begin after order processing has been completed.

Typical delivery estimates:

Domestic Orders

Standard Shipping: 5-10 BUSINESS DAYS
Express Shipping: 2-5 BUSINESS DAYS

International Orders

Standard International Shipping: 5–10 BUSINESS DAYS
Express International Shipping: 2–5 BUSINESS DAYS

Delivery times are estimates only and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing:

Tracking number
Carrier information
Tracking link (where available)

Please allow up to 24 HOURS for tracking information to become active after shipment.

International Shipping

We currently ship to:

SELECT INTERNATIONAL DESTINATIONS

International customers may be responsible for:

Customs duties
Import taxes
VAT/GST
Brokerage fees

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

We are not responsible for customs-related delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete information is provided:

Delivery delays may occur.
Additional shipping fees may apply.
We may be unable to issue refunds for orders shipped to incorrect addresses supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at hello@supportmahamayistore.com

Delivery Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to:

Weather conditions
Carrier delays
Customs processing
Public holidays
High shipping volumes
Supply chain disruptions
Other circumstances beyond our control

We appreciate your patience and understanding should such delays occur.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

Check with household members or neighbors.
Verify the shipping address provided.
Contact the shipping carrier.
Contact our support team at hello@supportmahamayistore.com

We will do our best to assist in locating your package.

Damaged Deliveries

If your order arrives damaged:

Take photographs of the damaged package and products.
Contact us within 7 DAYS of delivery.
Include your order number and supporting photographs.

We will review the situation and work toward an appropriate resolution.

Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations where delivery services are unavailable or restricted.

Contact Us

If you have any questions regarding shipping, please contact us:

Business Name: [MAHAMAYI GROUP]
Email: [hello@supportmahamayistore.com]
Website: [MAHAMAYISTORE.COM]

We are happy to assist with any shipping-related inquiries.